Market Research

TRUE helps community energy providers turn customer and community insights into better decisions. Together with True North Research, we combine TRUE’s understanding of the CCA market and customer experience with rigorous qualitative and quantitative research to inform programs, communications, marketing and customer engagement.

Data Management + Customer Billing

TRUE combines deep CCA operational expertise with GridX’s utility data and billing technology to deliver reliable, scalable data management and customer billing services. TRUE provides the people, processes and operational oversight that turn a powerful technology platform into an effective day-to-day solution for community energy providers.

Customer Programs

TRUE helps community energy providers design and deliver customer programs that are practical, responsive and grounded in the customer experience. Our partnership with Leidos expands the technical and program resources we can bring to complex initiatives while TRUE provides the CCA perspective, operational knowledge and customer focus that connect those resources to each client’s objectives.

Digital Payments

TRUE brings digital payments into the broader customer experience. Through our partnership with Choice Digital, we help community energy providers offer customers greater choice in how they receive incentives, rebates, refunds and other payments, while simplifying the operational processes behind them.

Marketing

TRUE helps community energy providers turn complex energy topics into clear communications that build understanding and encourage participation. Our partnership with DOER/MAKER pairs TRUE’s utility expertise and customer insight with bold creative and targeted campaigns that turn program awareness into customer action.