Privacy Policy

Effective date: September 27, 2026

Last updated: September 27, 2026

This Privacy Policy explains how TRUE Community Energy Services ("we," "us," or "our") collects, uses, shares, and protects information about you when you visit TRUEces.com (the "Site") or otherwise interact with us through the Site.

By using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

1. Information We Collect

Information you provide to us. When you fill out a contact form, subscribe to updates, email us, or otherwise communicate with us, we may collect your name, email address, phone number, company name, job title, and any message or details you choose to share.

Information collected automatically. When you visit the Site, we and our service providers may automatically collect:

  • IP address and approximate location derived from it

  • Browser type, device type, and operating system

  • Pages viewed, links clicked, referring URLs, and time spent on pages

  • Date and time of your visit

Cookies and similar technologies. We use cookies, pixels, and similar tools to make the Site work, remember preferences, and understand how the Site is used. See Section 4.

We do not knowingly collect sensitive personal information (such as Social Security numbers, financial account numbers, or health information) through the Site. Please do not submit this information through our forms.

2. How We Use Information

We use the information we collect to:

  • Respond to your inquiries and provide requested information

  • Operate, maintain, and improve the Site

  • Analyze Site usage and performance

  • Send updates or communications you have asked for (you can opt out at any time)

  • Protect the security and integrity of the Site and prevent fraud or abuse

  • Comply with legal obligations and enforce our terms

3. How We Share Information

We do not sell your personal information for money. We may share information in the following limited circumstances:

  • Service providers. With vendors who help us run the Site and our business (for example, web hosting, analytics, email delivery, and form processing). They may use the information only to perform services for us.

  • Legal and safety reasons. When required by law, subpoena, or legal process, or when we believe disclosure is necessary to protect rights, property, or safety.

  • Business transfers. In connection with a merger, acquisition, financing, or sale of assets, in which case information may be transferred as part of that transaction.

  • With your consent. When you direct us to share information or otherwise agree to it.

4. Cookies and Analytics

Cookies are small files stored on your device. We may use:

  • Essential cookies that are needed for the Site to function

  • Analytics cookies that help us understand how visitors use the Site (for example, through Google Analytics or a similar tool)

You can control cookies through your browser settings, including blocking or deleting them. Disabling some cookies may affect how the Site works. Where required by law, we will ask for your consent before using non-essential cookies.

Do Not Track. Some browsers send "Do Not Track" signals. The Site does not currently respond to these signals.

5. Data Retention

We keep personal information only as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we delete or de-identify it.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

All users. You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, or to opt out of marketing emails (you can also use the unsubscribe link in any email).

California residents. Under the California Consumer Privacy Act (CCPA/CPRA), you may have the right to know what personal information we collect, use, and disclose; to request deletion or correction; to opt out of the "sale" or "sharing" of personal information; and to not be discriminated against for exercising these rights. We do not sell personal information or share it for cross-context behavioral advertising.

Residents of other U.S. states (such as Colorado, Connecticut, Virginia, Texas, and others with comprehensive privacy laws) may have similar rights to access, correct, delete, and opt out of certain processing. You may also have the right to appeal a denial of your request.

Visitors from the EEA, UK, or Switzerland. If GDPR or similar laws apply to you, you may have rights to access, rectify, erase, restrict, or object to the processing of your data, and to data portability. Our legal bases for processing include your consent, our legitimate interests in operating and improving the Site, and compliance with legal obligations. You also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

8. Children's Privacy

The Site is not directed to children under 13 (or under 16 where applicable law requires), and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

10. International Users

We are based in the United States, and information we collect may be processed and stored in the United States. If you access the Site from outside the U.S., you understand that your information may be transferred to and processed in a jurisdiction that may have different data protection laws than your own.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be posted on the Site. Your continued use of the Site after changes take effect means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

TRUE Community Energy Services

1104 Corporate Way, Suite 247, Sacramento, CA 95831